Our Fulfilment Solutions

Create space for new growth.

Benefit from our extensive logistics expertise, warehousing capabilities, and human resources, and improve your customers’ satisfaction long term. Together, we optimize your shipping processes and ensure that returns will be a breeze in the future.

Online shop integration

Incoming goods & storage

Customer orders

Pick & Pack


Shipping & delivery

Returns management

Customer Service

Order Management

Our intelligent solutions for your entire supply chain.

Our aim is to facilitate a quick, flexible, and transparent integration of your e-business. Using our tailored digital modules, you can always keep an eye on the movements of your goods and easily manage all processes from anywhere.

multifunctional interface integration with all popular shop systems

Unlimited compatibility with state-of-the-art merchandise management systems

Transparent access to all order, master, and shipment data

mooth and fast onboarding with integration by our IT specialists

Tailored and customer-specific support by phone or email from your personal contact

Warehousing & Logistics

We boost your shipping performance

Relieve your own warehousing capacities, forgo the high investments, and create space in the truest sense. We offer efficient warehousing and logistics solutions tailored to your specific needs.

  • Multi-user warehouse of more than 15,000 m², offering professional storage in accordance with the highest quality, safety, and insurance standards, eco-certification, and HACCP
  • Visibility of all inventory thanks to daily reporting and interfaces to all popular software tools
  • Number of employees can be scaled flexibly according to project-specific needs
  • Strict location monitoring and fault reporting systems

Picking and Shipping

Optimized processes and happier customers

Our proven logistics expertise, warehousing capabilities, and human resources give you the space you need to focus on developing your business. Together, we can optimize your entire delivery process and boost your customer satisfaction long term.

  • Customised, individual packaging as well as a wide selection of cardboard boxes that are always in stock
  • Person-to-goods picking including quality assurance and optimisation of packaging
  • In-house assembling & packaging

Returns Management

Minimal complexity for maximum customer satisfaction.

Every day, we strive to optimize your shipping process from start to finish.

The customised, professional, and seamless processing of your returns is a matter of course for us. Our systems keep you informed about upcoming and completed returns.

Creating return labels

Processing returns in a timely manner

Monitoring & reporting of all returns and inventory, providing full visibility

Quality control, restocking or disposing of returned items in an eco-friendly and sustainable way as required

"For more than 2.5 years, we have had an extremely reliable and flexible logistics provider by our side in IBS Logistics GmbH & Co. KG. Whether smaller matters or more complex issues, we have always felt well taken care of by IBS’ competent staff. Especially during times of high order volumes, such as the Christmas season, orders were fulfilled to our fullest satisfaction. As a result, we look positively towards the future and look forward to continuing to work together."


IBS Connect® offers a variety of interfaces that are compatible with all popular shop systems (such as Shopify, Shopware, and WooCommerce) and sales channels (such as CopeCart and Digistore). In addition, our in-house IT specialists can create custom interfaces for many other systems.

As a fulfilment service provider, IBS places great importance on sustainability and environmental protection. We are committed to minimising our ecological impact and have implemented various measures to reduce our carbon footprint. These include the use of renewable energy and the optimisation of our logistics processes to minimise transportation needs.

We also offer the option of carbon-neutral shipping by supporting emissions reduction projects to offset carbon emissions. In addition, we use recycled and biodegradable packaging materials to minimise our environmental impact.

If sustainability is important to you, you can rest assured that IBS shares your values as your fulfilment partner and is actively involved in the protection of our natural resources.

We collect your returns and inspect the items for damage. We store any undamaged items, while damaged items are either disposed of or temporarily stored in a special area. We also document the returns, sometimes with photos and return documents, to facilitate full traceability. If you have any questions or concerns about your returns management system, our team is here to assist you.

As an experienced logistics partner, at IBS Logistics we understand that the order volumes of your businesses may change, and how important it is that we can adapt to these changes. We have built a scalable infrastructure to ensure that we can be flexible and responsive to your needs.

We specialise in handling seasonal peaks and unforeseen fluctuations and have the required capacity and expertise to manage both effectively. Our experienced team can adapt to changes quickly and ensure that your orders are always delivered promptly and reliably.

Whether you are in a seasonal business or are experiencing a sudden surge in your order volume, we are here to ensure that your supply chain runs smoothly. Count on us to be flexible and adaptable so that you can focus on your business.

At IBS Logistics, we place great importance on building personal relationships with our clients and offer a dedicated point of contact for all enquiries. We appreciate communication that is transparent, honest, and tailored to your needs – whether it be via email, phone, or in-person meetings.

We think ahead to identify areas for improvement and optimisation of your logistics requirements and to stay on top of possible developments. Our high level of flexibility allows us to accommodate your needs.