Privacy Policy in accordance with the GDPR

Personal data refers to specific information relating to personal or factual characteristics that pertain to a specific natural person or to a natural person who can be identified. This includes data such as name, address, telephone number and date of birth. Data that cannot be directly linked to your identity – such as favourite websites or the number of users on a site – is not considered personal data.

1. General information on data processing

1.1. Scope of personal data processing

We generally collect and use our users’ personal data only to the extent necessary for the performance of our contracts. Once our contractual obligations have been fulfilled, we process data only with the user’s consent. An exception applies in cases where obtaining prior consent is not possible for practical reasons or where the processing of data is permitted by law.

1.2. Legal basis for the processing of personal data

Where we obtain the data subject’s consent for the processing of personal data, Article 6(1)(a) of the GDPR serves as the legal basis.
Where the processing of personal data is necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b) of the GDPR serves as the legal basis. This also applies to processing operations necessary for the implementation of pre-contractual measures.


Where the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Article 6(1)(c) of the GDPR serves as the legal basis.


Where processing is necessary to safeguard a legitimate interest of our company or of a third party, and the interests, fundamental rights and freedoms of the data subject do not override the former interest, Article 6(1)(f) of the GDPR serves as the legal basis for the processing.

1.3. Data erasure and retention period

The data subject’s personal data will be erased or restricted as soon as the purpose for which it was stored no longer applies. Data may also be stored if this is provided for by European or national legislation in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted when a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

1.4. Data security

We take all necessary technical and organisational security measures to protect personal data from misuse or loss. For example, data is stored in a secure operating environment that is not accessible to the public. In certain cases, personal data is encrypted during transmission using Secure Socket Layer (SSL) technology. This means that an approved encryption method is used for communication between your computer and the IBS servers, provided your browser supports SSL.

2. Bereitstellung der Website und Erstellung von Logfiles

2.1. Beschreibung und Umfang der Datenverarbeitung

Each time our website is accessed, the system automatically collects data and information from the accessing computer’s system, known as log files. The following data is collected in this process:
  • The user’s IP address
  • Date and time of access
  • Websites accessed by the user’s system via our website
  • HTTP status codes
  The data is also stored in the system’s log files. This data is not stored together with other personal data relating to the user

2.2. Legal basis for data processing

The legal basis for the temporary storage of the data and the log files is Article 6(1)(f) of the GDPR.

2.3. Purpose of data processing

The system needs to store the IP address temporarily in order to enable the website to be delivered to the user’s computer. To this end, the user’s IP address must be retained for the duration of the session. The data is stored in log files to ensure the website functions properly. The data also helps us to optimise the website and ensure the security of our IT systems. The data is not analysed for marketing purposes in this context. These purposes also constitute our legitimate interest in data processing pursuant to Article 6(1)(f) of the GDPR.

2.4. Duration of storage

The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. In the case of data collected for the provision of the website, this is the case once the respective session has ended. In the case of data stored in log files, this occurs after seven days at the latest. Storage beyond this period is possible. In this case, users’ IP addresses are deleted or anonymised so that the client making the request can no longer be identified.

2.5. External Hosting

We use the following hosting provider to make our website available. Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen This provider is the recipient of your personal data and acts as a data processor on our behalf. This is in line with our legitimate interest within the meaning of Article 6(1)(f) of the GDPR, namely not having to maintain a server on our own premises. The server is located in Germany. Further information on your rights to object and request erasure in relation to Hetzner can be found at: https://www.hetzner.com

2.6. Right to object and request erasure

The collection of data for the provision of the website and the storage of data in log files is strictly necessary for the operation of the website. Consequently, the user has no right to object.

3. Use of cookies

3.1. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the web browser or by the web browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s computer system. This cookie contains a distinctive string of characters that enables the browser to be uniquely identified when the website is visited again. We use cookies to make our website more user-friendly. Some elements of our website require the visiting browser to be identifiable even after a page change. A so-called session ID is stored and transmitted in the cookies. This session ID is deleted at the end of the respective session.

3.2. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Article 6(1)(f) of the GDPR.

3.3. Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be provided without the use of cookies. For these functions, it is necessary for the browser to be recognised even after a page has been changed. This is the case for the IBS Portal and ItendBS applications we offer.


The IBS Portal is a platform for our commercial customers. The use of the platform in conjunction with ItendBS is subject to separate terms of use. The platform makes it easier for our customers to submit order data, manage the necessary master data and obtain information on the respective order status. We use this data exclusively for order processing and the provision of order-related information.


User data collected via technically necessary cookies is not used to create user profiles.

3.4. Duration of storage, right to object and option to delete

Cookies are stored on the user’s computer for a period of one month and transmitted from there to our website. As a user, you therefore have full control over the use of cookies. By changing the settings in your web browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may no longer be possible to use all the website’s functions to their full extent.

4. Contact form and email contact

4.1. Description and scope of data processing

Our website features a contact form that can be used to contact us electronically. If a user makes use of this option, the data entered in the form is processed into an email, sent to us and stored. This data includes:
  • Company name
  • Surname
  • First name
  • Street
  • Postcode / Town
  • Email address
  • Telephone
  • Fax
Your consent is sought for the processing of the data as part of the submission process, and reference is made to this privacy policy. Alternatively, you may contact us via the email address provided. In this case, the user’s personal data transmitted with the email will be stored. In this context, the data will not be passed on to third parties. The data is used exclusively for the purpose of handling the correspondence.
If you contact us by email, please bear in mind that the confidentiality of the information transmitted cannot be guaranteed. The contents of email messages may be read by third parties. We therefore recommend that you send us confidential information by post.

4.2. Legal basis for data processing

Where the user has given their consent, the legal basis for the processing of data is Article 6(1)(a) of the GDPR. The legal basis for the processing of data transmitted in the course of sending an email is Article 6(1)(f) of the GDPR. If the email contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6(1)(b) of the GDPR.

4.3. Purpose of data processing

We process the personal data from the input form solely for the purpose of handling the contact request. In the case of contact via email, this also constitutes the necessary legitimate interest in the processing of the data.
The other personal data processed during the submission process serves to prevent misuse of the contact form and to ensure the security of our IT systems.

4.4. Duration of storage

The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For personal data entered via the contact form and that sent by email, this is the case once the relevant conversation with the user has been concluded. The conversation is deemed to have ended when it is clear from the circumstances that the matter in question has been conclusively resolved. Any additional personal data collected during the submission process will be deleted after a period of seven days at the latest.

4.5. Right to object and right to erasure

The user has the right to withdraw their consent to the processing of personal data at any time. If the user contacts us by email, they may object to the storage of their personal data at any time. In such a case, the conversation cannot be continued. The withdrawal of consent to the processing and storage of personal data must be made by the user in writing (by email or letter). In this case, all personal data stored in the course of the contact will be deleted.

5. Use of Google services

5.1. Use of script libraries (Google Web Fonts)

To ensure our content is displayed correctly and in a visually appealing manner across all browsers, we use “Google Web Fonts” from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) on this website to display fonts. When you visit a page, your browser loads the required web fonts into its cache to display text and fonts correctly. To do this, the browser you are using must connect to Google’s servers. As a result, Google becomes aware that this website has been accessed via your IP address. The use of Google Web Fonts is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the uniform display of fonts on its website. Where consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. If your browser does not support web fonts, a standard font from your computer will be used.

5.2. Use of Google Maps

We also use Google Maps on this website. This allows us to display interactive maps directly on the website and enables users to make convenient use of the map function. In order to use the functions of Google Maps, it is necessary to store your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence over this data transmission. When Google Maps is activated, Google may use Google Web Fonts to ensure consistent font display. When you access Google Maps, your browser loads the required web fonts into its cache to display text and fonts correctly. The use of Google Maps is in the interest of presenting our online services in an appealing manner and ensuring that the locations we specify on the website are easy to find. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR. Where consent has been sought, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. Consent may be withdrawn at any time.

5.3. Processing of data

When you visit the website, Google receives information indicating that you have accessed the relevant page of our website. This occurs regardless of whether you are logged in to a Google account or do not have a Google account. If you are logged in to Google, your data will be directly associated with your account. If you do not wish this association to occur in your Google profile, you must log out of Google before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or the customisation of its websites. Such analysis is carried out in particular (even for users who are not logged in) to provide tailored advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles; to exercise this right, you must contact Google. Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. You can find details here: https://privacy.google.com/businesses/gdprcontrollerterms/ https://privacy.google.com/businesses/gdprcontrollerterms/sccs/. You can find more information on the handling of user data in Google’s privacy policy: https://policies.google.com/privacy?hl=de.

5.4. Withdrawal of consent

The provider does not currently offer a simple opt-out option or the ability to block data transmission. If you wish to prevent your activities on our website from being tracked, please withdraw your consent for the relevant cookie category or for all non-essential cookies and data transmissions via the cookie consent tool. In this case, however, you may not be able to use our website at all, or only to a limited extent.

6. Use of META services

Our website uses Meta Pixel, a service provided by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA – or, for Europe, Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. This tool tracks activity on our website, stores this data and makes it available to us.

6.1. Notice regarding the processing of your personal data in the USA

The European Court of Justice considers the USA to be a country with a level of data protection that is insufficient by EU standards. In particular, there is a risk that your data may be processed by US authorities for control and surveillance purposes, possibly without you having any legal recourse. By consenting to the data processing described here, you also consent, in accordance with Article 49(1)(a) of the GDPR, to your data being processed in the USA. If you do not consent, the data transfer described here will not take place. Meta has signed the European Commission’s Standard Contractual Clauses for the transfer of personal data to third countries and thereby provides a sufficient guarantee of compliance with European data protection standards. You can find details here: https://www.facebook.com/legal/EU_data_transfer_addendum https://de-de.facebook.com/help/566994660333381

6.2. Purpose of data processing

The Meta Pixel tracks whether users arrive at our website via our web campaigns on Facebook. This enables us to evaluate the effectiveness of Facebook adverts for statistical and market research purposes and to optimise future advertising measures. The data collected is anonymous to us as the operator of this website; we cannot draw any conclusions regarding the identity of the users. However, the data is stored and processed by Facebook, meaning a link to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with Facebook’s Data Use Policy. This enables Facebook to display advertisements on Facebook pages as well as outside of Facebook. As the website operator, we have no influence over this use of the data.

6.3. Legal basis

The use of Facebook Pixel is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in effective advertising measures, including on social media. Where relevant consent has been sought (e.g. consent to the storage of cookies), processing takes place exclusively on the basis of Article 6(1)(a) of the GDPR; consent may be withdrawn at any time.

6.4. Processing of data

Where personal data is collected on our website using the tool described here and forwarded to Facebook, we and Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, are jointly responsible for this data processing (Article 26 of the GDPR). This joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing carried out by Facebook following the transfer is not part of the joint responsibility. The obligations incumbent upon us jointly have been set out in a joint processing agreement. The text of the agreement can be found at:


https://www.facebook.com/legal/controller_addendum


Under this agreement, we are responsible for providing data protection information when using the Facebook tool and for ensuring the tool is implemented on our website in a manner that complies with data protection law. Facebook is responsible for the data security of Facebook products. You may exercise your data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you exercise your data subject rights with us, we are obliged to forward these to Facebook. You can find further information on the protection of your privacy in Facebook’s privacy policy:


https://de-de.facebook.com/about/privacy


You can also disable the ‘Custom Audiences’ remarketing feature in the ad settings section at


https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.


If you do not have a Facebook account, you can opt out of Facebook’s interest-based advertising on the European Interactive Digital Advertising Alliance website:


http://www.youronlinechoices.com/de/praferenzmanagement/

7. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

7.1. Right of access

You may request confirmation from the controller as to whether we are processing personal data relating to you. If such processing is taking place, you may request the following information from the controller:


• the purposes for which the personal data is being processed;
• the categories of personal data being processed;
• the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
• the envisaged period for which the personal data concerning you will be stored, or, if this is not possible, the criteria used to determine that period;
• the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing;
• the existence of a right to lodge a complaint with a supervisory authority;
• any available information regarding the origin of the data, where the personal data are not collected from the data subject;
• the existence of automated decision-making, including profiling, in accordance with Article 22(1) and (4) of the GDPR and – at least in such cases – meaningful information about the logic involved, as well as the significance and the intended consequences of such processing for the data subject.

You have the right to request information as to whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

7.2. Right to rectification

You have the right to request that the controller rectify and/or complete your personal data if the personal data concerning you that is being processed is inaccurate or incomplete. The controller must carry out the rectification without undue delay.

7.3. Right to restriction of processing

You may request the restriction of the processing of personal data concerning you under the following conditions:


• if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
• the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of the use of the personal data;
• the controller no longer needs the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims,
• or if you have objected to the processing pursuant to Article 21(1) of the GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.


If the processing of your personal data has been restricted, such data – apart from its storage – may only be processed with your consent, or for the establishment, exercise or defence of legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the Union or of a Member State.
If the restriction on processing has been imposed in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

7.4. Right to erasure

7.4.1. Obligation to erase

You may request that the controller erase your personal data without undue delay, and the controller is obliged to erase such data without undue delay if any of the following grounds apply:

 

• The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
• You withdraw your consent on which the processing was based pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR, and there is no other legal basis for the processing.
• You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR.
• The personal data concerning you has been unlawfully processed.
• The erasure of your personal data is necessary for compliance with a legal obligation under Union law or the law of the Member States to which the controller is subject.
• Your personal data was collected in relation to information society services offered pursuant to Article 8(1) of the GDPR.

7.4.2. Notification to third parties

Where the controller has made personal data concerning you public and is obliged to erase such data in accordance with Article 17(1) of the GDPR, the controller shall, taking into account available technology and the cost of implementation, take reasonable steps, including technical measures, to inform controllers who process the personal data that you, as the data subject, have requested the erasure of all links to that personal data or of copies or replications of that personal data.

7.4.3. Exceptions

The right to erasure does not apply where processing is necessary
• for the exercise of the right to freedom of expression and information;
• for compliance with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
• for reasons of public interest in the area of public health in accordance with Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) of the GDPR, in so far as the right referred to in point (a) is likely to render impossible or seriously impair the achievement of the objectives of that processing;
• or for the establishment, exercise or defence of legal claims.

7.5. Right to be informed

If you have exercised your right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom your personal data has been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed by the controller of these recipients.

7.6. Right to data portability

You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that

• the processing is based on consent pursuant to Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, or on a contract pursuant to Article 6(1)(b) of the GDPR
• and the processing is carried out by automated means.


In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, insofar as this is technically feasible. The freedoms and rights of other individuals must not be prejudiced thereby.
The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7.7. Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out on the basis of Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to establish, exercise or defend legal claims. Where personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for these purposes. In connection with the use of information society services – notwithstanding Directive 2002/58/EC – you have the option of exercising your right to object by means of automated procedures using technical specifications.

7.8. Right to withdraw consent under data protection law

You have the right to withdraw your consent under data protection law at any time. Withdrawing your consent does not affect the lawfulness of any processing carried out on the basis of that consent prior to its withdrawal.

7.9. Automated decision-making in individual cases, including profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision


• is necessary for the conclusion or performance of a contract between you and the controller,
• is authorised by Union or Member State law to which the controller is subject, and that law provides for appropriate measures to safeguard your rights and freedoms as well as your legitimate interests,
• or is based on your explicit consent.


However, these decisions must not be based on special categories of personal data as referred to in Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to safeguard your rights and freedoms as well as your legitimate interests. With regard to the cases referred to in (1) and (3), the controller shall take appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

7.10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data relating to you infringes the GDPR. The supervisory authority to which the complaint has been lodged shall inform the complainant of the progress and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the GDPR.

8. Cookie settings

8.1. Withdrawing consent to cookie settings

We value your trust and respect your privacy. If you wish to change your cookie settings, you can do so at any time. You may withdraw your consent or revoke any previous refusal regarding the use of cookies and other tracking technologies at any time. To withdraw your consent, simply click on the ‘Withdraw consent’ link at the bottom of our website. This will deactivate all cookies set to date that are not necessary for the technical operation of the website and stop future data collection. Please note that technically necessary cookies are excluded from this withdrawal and will remain active.

8.2. Matomo Tracking Opt-Out

We use Matomo to analyse and optimise our website. All data collected by Matomo is anonymised and stored exclusively on our own server. None of the data is passed on to third parties. You may withdraw your consent to data collection at any time. Tracking is only active if you have consented to the general use of cookies.
Opt-out complete; Your visits to this website will not be recorded by the web analytics tool. Please note that the Matomo deactivation cookie for this website will also be deleted if you clear the cookies stored in your browser. Furthermore, if you use a different computer or a different web browser, you will need to repeat the deactivation procedure.

9. Changes to the Privacy Policy

The content of our Privacy Policy is reviewed regularly. We reserve the right to amend the Privacy Policy at any time, with or without prior notice. Please check for changes frequently on your own initiative. By using our websites, you agree to this Privacy Policy.

10. Contact

 

10.1. Name and address of the data controller

The data controller within the meaning of the General Data Protection Regulation and other national data protection laws of the Member States, as well as other data protection regulations, is:


IBS Logistics GmbH & Co. KG
Benzstraße 21
48619 Heek
Telephone: 0049 2568 38888 0
Fax: 0049 2568 38888 18

Email: contact@ibs-logistics.de
Website: www.ibs-logistics.de

 

10.2. Name and address of the data protection officer

The external data protection officer of the controller is:

Christoph Kriege
Employee of
epcan GmbH
Stadlohner Straße 6
48691 Vreden
Email: dsb-ibs@epcan.de